Phoenix Occupational Health – Driver Risk Management Case Study


Phoenix Occupational Health are a Staffordshire based family firm.

They offer all aspects of occupational health services including management referrals, health checks and health promotions to organisations and businesses.

Owned and run by Lyndsey Marchant, they have a team of staff who travel to companies across the country to deliver these services.

Challenges Faced

There was an incident where a former member of staff had an accident on the way home from work, where he had hit a road sign. He wasn’t hurt but the car had been damaged and needed fixing. It only came to light because the incident had come up in conversation and not because the employee reported it.


Phoenix were concerned that staff weren’t aware of the procedures they needed to follow if a similar incident happened again. They also wanted to ensure that as an employer they were doing all they could to keep staff safe on the roads and comply with health & safety legislation for managing driver risk in the workplace.

How We Helped

Adrian Hide Consultancy were brought in to formally introduce a driver risk management programme for Phoenix, this meant the creation of a risk assessment, driver safety policy and a driver safety handbook for all their staff. In addition, procedures were set up to ensure their staff and the vehicles they driver were safe and compliant.

As part of Phoenix’s investment in people, all staff have undertaken an online driver safety course, aimed at promoting safe and fuel-efficient driving.

David Marchant from Phoenix Occupational Health said: “Adrian has been fantastic, and it’s brought us real peace of mind. We know now we’re doing all we can to keep our staff safe when they’re driving for work purposes and every new team member will attend one of Adrian’s courses as part of their onboarding process.”